Welcome to Zar-e-Kashmir. By accessing or using our website, products, or services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website.

About Zar-e-Kashmir

Zar-e-Kashmir curates authentic, handcrafted Kashmiri shawls and carpets for customers in the United Kingdom. Each piece is handmade by skilled artisans using traditional methods.

Use of Our Website

You agree to use this website only for lawful purposes. You must not:

• Misuse the website or its content

• Attempt to damage, disrupt, or access restricted areas

• Copy or reproduce content without permission

Product Information

All products are handcrafted and may show natural variations in colour, size, or design. These variations are part of the authenticity and are not considered defects.

Product images and descriptions are provided for guidance and may vary slightly from the final item due to the handmade nature of the craft.

Orders and Availability

All items are subject to availability. We reserve the right to:

• Limit quantities

• Refuse or cancel orders

• Withdraw products without notice

Limited-edition and small-batch collections may not be restocked.

Pricing and Payments

Prices are listed in GBP unless stated otherwise. We reserve the right to change prices at any time. Payment must be completed in full before an order is confirmed.

Shipping and Delivery

Delivery timelines may vary due to the handcrafted and small-batch nature of our products. Estimated delivery times are provided but not guaranteed.

We are not responsible for delays caused by customs, courier services, or events beyond our control.

Returns and Refunds

Due to the exclusive and handcrafted nature of our products:

• Returns are accepted only if items arrive damaged or incorrect

• Items must be reported within a reasonable time after delivery

Custom or limited-edition pieces may not be eligible for return.

Crowdfunding Participation

Support provided through crowdfunding or early patron programmes is not a donation. It represents participation in the creation of limited collections.

Delivery timelines, designs, or materials may vary slightly due to artisanal processes.

Intellectual Property

All website content, including text, images, logos, and branding, belongs to Zar-e-Kashmir and may not be used without written permission.

Limitation of Liability

Zar-e-Kashmir is not liable for indirect, incidental, or consequential damages arising from the use of our website or products.

Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom.

Contact Information

For any questions regarding these Terms and Conditions, please contact:
📧 hello@zarekashmir.co.uk